Privacy Policy
How we collect, use, and protect your information.
Last updated: September 2026
At Swaad-e-Khaas, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website and services.
Information We Collect
When you use our website, we may collect the following information:
- Full name
- Email address
- Phone number
- Delivery address
- City and postal code
- Order details (products ordered, order totals, order history)
- Account information (if you create an account)
- Payment confirmation screenshots (when submitted through WhatsApp)
- Necessary session and cookie data for website functionality
How We Use Your Information
We use the information we collect for the following purposes:
- Processing and fulfilling your orders
- Contacting you regarding your orders
- Confirming payments
- Arranging delivery
- Handling cancellations, returns, and refunds
- Customer support
- Maintaining your customer account
- Improving our website and services
- Maintaining necessary business and order records
Payment Information
Swaad-e-Khaas does not process card payments directly. Customers may transfer payment or delivery charges and send payment confirmation screenshots through WhatsApp. We do not request or store sensitive banking credentials.
Guest Checkout
You can place orders on our website without creating an account. Guest checkout is available for your convenience.
Cookies & Sessions
We use necessary cookies and session data to enable core website functionality, including shopping cart functionality, login and account features, and essential website operation. These are required for the website to function properly.
Information Sharing
We may share necessary information with service providers involved in fulfilling your orders, such as delivery services. We do not sell your personal information to third parties.
Security
We use reasonable security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Contact Us
If you have any questions about this Privacy Policy, please contact us: